Managing Outsourcing Transition


Managing outsourcing relationships is a daunting task and more so, if it reaches the level of transition wherein an enterprise decides to change its outsourcing partner. It is not just about collaborating with a new company. It takes a lot of planning and a robust transition mechanism to be able to bring about a smooth transition in the workflow. Organizations ideally start planning for the change management while the time draws near for the closure of the contract. Whether you have been outsourcing to India or any other country, your action plan for change managements should always be in place. This is because the dynamics of business and its ensuing relationships are always in the state of flux and an enterprise cannot afford to sit still until it finds the next partner. Up-time in business is very important and therefore, enterprises have to ensure business continuity in the market.

The first and foremost step is to define the work stream and the stakeholders involved. Herein, both the outsourcing partner and the enterprise have to work in tandem to ensure a proper hand-holding and transition. An enterprise should involve three core groups to completely take over the outsourcing transition. These stakeholders comprise of the core delivery team, transition office and the service provider. Planning and identifying stakeholders is a part of this bigger plan of establishing long-term governance that takes care of the project right from the inception to the transition. Enterprises really need to have a vision of how it wants to really go about the outsourcing relationship from the very onset and set its expectation from the outsourcing partner to avoid any confusion regarding the responsibilities in the transition phase.


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