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What Is Salesforce Technology?
Salesforce Technology is a technology developed by a company called Salesforce.com Inc, using cloud computing technology. The company pioneers in its Customer Relationship Management application.
Cloud-computing is a data-storage and data-assessment method that debunks the system of storing data on laptops or hard disks. Google Drive is one such example. With the cloud-computing system, you can store data anytime, anywhere, through the new-age boon called the Internet. Cloud storage has made life more comfortable, and one cannot deny that.
Proceeding towards Customer Relationship Management (CRM) refers to an application that takes up the responsibility to manage the relationship of your customers with your enterprise. You can analyze customer behaviors and interactions with this app. You will be able to build profit-making strategies after studying the purchase patterns of your customers.
Now, Salesforce Technology is a smart system that combines Cloud Computing and CRM. Using this technology, you can keep track of your sales-graph by analyzing customer- transactions. The added advantage is that the cloud stores all this consumer-data and you can access it directly from there. It is also a customizable tool. It can be built to suit your individual needs. Salesforce technology can integrate with other devices and technologies that include the Internet of Things, blockchain, and the like. Because of all these multi functionalities discussed, companies engrossed in sales business are rapidly adopting Salesforce. There has been a kind of race in the companies going on to hire Salesforce developers for their projects.
Salesforce offers different facets such as, Sales Cloud, Service Cloud, Platform, Analytics Cloud, Marketing Cloud, Community Cloud and Commerce Cloud.
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What Are The Uses of Salesforce?
The Salesforce CRM Tool comes with case-management and task-management interfaces. It provides a varied set of services such as PaaS which have several purposes, such as follows.
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Integration of various services for organizational needs: Salesforce can fulfill the varied needs of different organizations. It can integrate with multiple customer services alongside CRM applications to enhance customer satisfaction. It helps to glue your old customers to your brand. It builds brand loyalty.
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It provides integration with various social networking platforms: Salesforce can easily integrate data from different social networking sites. You can quickly generate data reports with this technology and identify customer insights and inclinations. You will be able to visualize prospects.
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It helps you comprehend customer-data and identify their interests: Salesforce has another natural process that processes the stored data and converts it into meaningful data. It has visual dashboards that summarize your data and represent it in forms like pie charts, bar graphs, and the like.
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It helps you win your old customers back: We often see that many customers become inactive in using services or applications of the Salesforce. They become a source of loss for your business. In such a scenario, you may choose to give offers and discounts in the cloud services that could pull them back into rejoining your customer-base.
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It helps you increase your sales: If you integrate the CRM application with the uses of Salesforce, you will easily be able to identify customer interests to improve your business.
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It helps you handle data easily and improve customer experience: The salesforce technology processor does not involve any programming, coding, or designing. It just has a sort of drag-and-drop tool which is very easy to operate. Hence, you and your customers, both can efficiently manage the system.
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Salesforce has excellent community support: Salesforce has a competent group of professionals who are experts in handling and supporting complex customer-issues and data-issues.
Benefits Of Salesforce CRM:
Customer Details: The primary benefit of Salesforce Technology is the consumer-data it collects. You can track every individual account and activity with Salesforce. You have all your data gathered at one convenient location that makes it easier for you to manage the data. Salesforce gives you a holistic approach to customer support.
Account Management: With all the customer data at your disposal, you can plan your accounts accordingly and modify them to generate profitable results. You can also create to-do lists in this system to organize your workforce and daily activities to achieve set goals. You can set task-reminders regarding following up customers or other assigned tasks. With Salesforce technology, you can keep track of the gross time that you or any other designated employee have spent on each account. This feature is mostly instrumental in service-based organizations. If you notice that you have spent more than the required time on any particular account, you can take steps to rectify it.
Time-Management: Salesforce makes time-management an easy task. Now, you have detailed customer information and sufficient planning resources and tools at your disposal. You can prioritize your tasks and use built-in calendar-tools. All of this helps you to generate and maintain potential leads.
Team Coordination: With Salesforce, you can easily communicate with your team members. You can create groups according to sectors of your work system and segregate them accordingly. You will be able to deliver work details, arrange meetings, set deadlines, and receive work-completion updates. Other features hold your individualistic focus, while the Chatter-features holds the attention of your entire team.
Easy Access: Since Salesforce is an internet-driven system, you can access the data stored in the cloud at any time from any part of the world where there is internet access. It also has a mobile application that helps you maintain your connection with your business and your employees. So, wherever you go, you never lose touch with your enterprise and its processes. Even your employees can stay updated on accounts and clients, no matter in which part of the world they are.
Diverse Modules: Salesforce CRM comes with a different volume of modules that include modules like sales, marketing, analytics, etc. You can choose your required modules from among the ones available and implement them as is suited to your needs.
Feedback and Scope of Improvement: As you can now easily communicate with your customers, you get the chance to know the grievances of your customers. You need to take all this feedback into considerations and proceed towards rectifying all the glitches. You will hence be able to improve the overall applicability and reputation of your company
What Is A Salesforce Developer?
A Salesforce Developer is the working individual who has a holistic understanding of Salesforce and its opportunities. He builds Salesforce Applications across various PaaS applications.
Salesforce Developer Job Description
- They must be able to create and configure customized structure for the Salesforce tools customized structure for Salesforce Tools.
- They will be creating arrangements within the Salesforce stages to satisfy customer interests and keep up with the CRM model.
- They needs to look after day-to-day support of inward Salesforce.
- They must make improvements to make an interface with developing target prerequisites satisfied.
- Communicating with project managers, clients, and engineers to plan daily targets and course of work.
- Maintaining all phases of development, testing, and delivering.
- Maintain a proactive approach and healthy work-relationships with other employees.
- Make straightforward interfacing with clients and directors to assess capacity details. It is mostly related to reviewing.
- Coordinate with offices of advertising, administration, and procedures.
- Guarantee that there are no security breaks that could pose the risk of any hazard before the business organization.
- Serve as a contact to the company Customer service.
- Present a vivid comprehension of business tasks.
- Assess the prerequisites of a business.
Why Do You Need To Hire Salesforce Developers Team?
Having a dedicated CRM system has become a need of the hour for all the existing and new businesses. In this context, Salesforce is the entity gaining prominence and applause. It is the most significant cloud CRM solution currently available in the market. Salesforce gives you the very much needed flexibility to adapt your business to the continually changing needs of the consumers.
The main reasons for which you need to have a dedicated Salesforce Team are as follows:
- Construction of Core Business: Outsourcing enables smart-management of your in-house resources. It is preferable to build an entirely new in-house team. Your dedicated team will be composed of experienced and cost-effective professionals. You will be able to free your in-house team from an extra workload.
- Expertise in required skills: Indian dedicated Salesforce teams reflect knowledge in their respective professions. You will have experts who will understand your business processes clearly and present the best possible CRM Solutions suited to your unique business requirements.
- Available round the clock: Remote Hiring ensures round the clock availability and course of work. When your in-house team is at rest, your remote-team will be continuing the flow of work.
- Huge cost-savings: Hiring a remote team in India will save your costs by up to 60%. You will be able to allocate this avoided cost to the growth of your core business.
Why Choose Salesforce?
Why do Enterprises Prefer Salesforce?
Most enterprises love Salesforce because it ensures:
- 27% rise in Sales Revenue
- 32% rise in Lead Conversion Rate
- 34% rise in Customer Satisfaction
- 56% rise in Deployment Rate
- Easy availability of Salesforce Developers for Hire
Why do Aspirants Love Salesforce?
- 3.3 job vacancies will be available in the Salesforce Ecosystem by 2022.
- Over 200K Companies have switched to Salesforce.
- The annual growth of the platform is estimated to be 65%.
- IDC says Salesforce is the number one CRM system that leads the market with a 19.7% of total market share.
Salesforce Developer Hiring Guide (2019)
In the present times, whenever asked of a CRM Platform, the first name that comes to mind is “Salesforce.” Any business would choose Salesforce to increase sales, generate more leads, and improve customer service. Salesforce eliminates the time and cost involved in maintaining its platform from scratch. The most users of Salesforce include Aston Martin, GE, Pizza Hut, Western Union, and L’Oreal. There are a large number of Salesforce developers for hire available in the job market. But the question is how to choose the one which will perfectly fit your project requirements.
Building on Salesforce
A programmer’s job role in Salesforce Development involves construction and customization of applications on the following platforms:
- Lightning Platform: The Lightning Platform is the official Salesforce PaaS, used by developers to construct applications.
- Heroku: It is a cloud-based container system integrated with data services. It can deploy and run Salesforce Apps. Developers working with Heroku can use different programming languages to build applications.
- Apex: Apex is a Java-based development program that helps programmers in building SaaS applications along with Salesforce’s CRM functionality. Developers get access to the Salesforce back-end database and client-server interfaces. It will help them to create third-party SaaS applications.
Salesforce Tools, Salesforce Framework & Salesforce Language
A successful Salesforce developer requires expertise in the following frameworks, languages, and tools.
- Visualforce: Visualforce is a component-based UI Framework that is a part of the Salesforce PaaS offering. It helps developers to create reusable interfaces.
- SOQL: SOQL stands for Salesforce Object Query Language. It is an optimized version of SQL. It has a unique design for working in the Salesforce database.
- SOSL: SOSL stands for Salesforce Object Search Language. Users carry out text searches in Salesforce database records by using SOSL.
- Fuel API: Developers need to build marketing apps that Salesforce Platforms use. Fuel API makes this possible for the developers to execute.
- Lightning App Builder: With this tool, developers can create custom pages for the Salesforce mobile app and Lightning Experience user interface.
Questions To Be Addressed When Hiring Salesforce Developer
- What should your candidates be able to do within the boundaries of the job you are utilizing?
- Which specific task-completion ability is it reasonable and justified to expect from your developer?
- Will your developer code applications and do nothing more?
- Will your developer have to take part in testing and code reviews?
- How many years of experience does your candidate have?
- What is the variety of projects he has been a part of to date?
What Are The Essential Knowledge, Skills, And Experience To Look For While Hiring Salesforce Developer?
Technical Knowledge.
- Foundation Knowledge: A Salesforce Developer must have strong Foundation knowledge like he must have a strong command over object-oriented programming methods such as inheritance, data-binding, and the like.
- Related Knowledge: Your Salesforce developer must possess technical skills and experience in the field of context. They must have relevant knowledge of similar work frames.
Salesforce Certification.
Certification is the most convenient way to know what your candidate knows before he/she joins your project. Salesforce offers a variety of programs to certify the experience of different skills and roles.
- Salesforce Administrator certificates: For skills and experience of Basic and Advanced Administrators, Platform App Builders, CPQ Specialist Positions.
- Salesforce Architecture certificates: For skills and experience of Architecture Designer, Application and Systems Architect, and Technical Architects.
- Salesforce Developer certificates: For skills and experience of Platform App Builder, Platform Developer I and II, and B2C Commerce Developers.
- Salesforce Marketing Credentials certificates: For documenting the skills and experience of Marketing Cloud E-mail Specialist, Marketing Cloud Consultant, Pardot Consultant, and Pardot Specialist Positions.
- Consultant Credentials certificates: For the skills and experience of Community Cloud Consultant, Field Service Lightning Consultant, Marketing Cloud Consultant positions.
Soft Skills:
- Coding Ability
- Identifying the collaboration and communication
- Business Knowledge
- Knack of taking the initiative.
Next Steps:
- Customize every job description.
- Initiate and engage in virtual and face-to-face events.
- Keep the hiring budget in line.
Salesforce Trends Of 2020
- Millennials prefer CX over real products and services.
- Salesforce competitors like Oracle, SAP, Zendesk, and others are shifting from VRM to Client Experience Management.
- Salesforce CX-confronting highlights are all set for updating AI-Based personalization tools.
Jacob said, “In 2018, advertisers were utilizing a normal of 12 information sources for their assignments and tasks. They anticipate that it should go up to 15 of every 2019, and it was ten only a year back in 2017.”
Future Of Salesforce
Salesforce has won a prominent spot among the top 10 software skills in 2019. It is a unique, steady-paced, and advanced software having about 3 upgrades every year. It suits perfectly to the ever-changing companies and businesses of the present day. It provides continuous integrations with MailChimp, Hubspot, SAP, etc. According to Google, Salesforce is one of the most searched CRM solutions.
- Salesforce has integrated several advancements in Predictive Analysis. It will make Salesforce Einstein a highly powerful technology. Some of the Salesforce ventures and tools are using AI to solve specific business scenarios like Squirro, Digital Genius, etc. We can see that Salesforce is trying its best to establish a secure connection between CRM and AI.
- Google had made one of the most profound cloud computing alliances by joining hands with Salesforce in 2018. The highlight of this year is going to be the integration of Google Analytics 360. Customers will be able to connect and communicate their CRM insights with compelling data, followed by Lightning for Gmail.
- Marketing Cloud will become as big as never before. This domain will demand a higher range of skills and expertise in passing the time.
- 2019 is about to witness several enhancements centering around the grand partnership of Salesforce and IBM. Salesforce Einstein will augment the technology across Sales and Marketing. The collection of knowledge with Watson to identify customer-centric data is going to be huge.
- The platform’s new UI edition comes with flawless analyzing and visual features, alongside competitive pricing and will result in large-scale implementation, increasing demand. This year will experience Salesforce adding new functionalities to its Lightning UI.
Careers In Salesforce
Analysts believe that careers in the Salesforce economy are experiencing significant growth. We estimate that it will be creating 3.3 million new job vacancies by the year 2022. The potential job scopes and roles available in this genre include the following:
- Administrators: This is a position is for individuals who have gained experience as a Salesforce Administrator. They display expertise in handling stakeholders, identifying requirements, implementing features as per customer requirements, and making decisions keeping in mind the users’ perspectives. The Salesforce Administrator has two sub-levels named, Salesforce Certified Administrator and Salesforce Certified Advanced Administrator.
- App-builders: A certified Salesforce app-builder has designing skills. He can implement his skill-sets using lightening components.
- Architects: The architects are the ones who have been working in the Technical Architect position. A Certified Salesforce Architect analyzes customer details and behaviors. They find solutions and communicate them with the business partners to proceed towards success. The Salesforce Architect job role has three sub-levels named; The Salesforce Certified Architecture Designer, The Salesforce Certified Application Architect and System Architect, and The Salesforce Certified Technical Architect.
- Consultants: The consultants are the ones who convert leads into customers. They use their skills to solve real-time problems. They need to strike a balance between technicality and experience. The Salesforce Consultants have six sub-levels; Salesforce Certified Community Cloud Consultant, Salesforce Certified Field Service Lightning Consultant, Salesforce Certified Marketing Cloud Consultant, Salesforce Certified Pardot Consultant, Salesforce Certified Sales Cloud Consultant, and Salesforce Certified Service Cloud Consultant.
- Developers: Certified Salesforce Developers have skills in programming. They can customize the application from the back-end. This career path has three sub-levels, named; Salesforce Certified Commerce Cloud Digital Developer, Salesforce Certified Platform Developer, and Salesforce Certified Platform Developer II.
Marketers– The marketers are experts in customer handling while maintaining healthy team-interaction. They have immense knowledge about the cloud and its capabilities. They also look after e-mail and social campaigns. The sub-levels of include; Salesforce Certified Marketing Cloud Consultant, Salesforce Certified Marketing Cloud E-mail Specialist, and Salesforce Certified Marketing Cloud Social Specialist.
Pardot Experts– Pardot Experts enhance business engagement. The two career paths in this field include; Salesforce Certified Pardot Consultant, and Salesforce Certified Pardot Specialist.
Specialists-The Salesforce Certified CPQ Specialist expertizes in building bundle configurations, pricing, and generating renewals.
Some Salesforce Developer Interview Questions
What are some of the object relationships that are available on Salesforce?
Some of the object relationships available on Salesforce are lookup relationship, master-detail relationship and a junction object or many-to-many relationship. A lookup relationship is the most basic type, and one can use it for linking together two objects. Master-detail connection performs some additional functions as well, such as that of roll-up summary fields.
What is the difference between Salesforce.com and Force.com?
Salesforce.com is a Software-as-a-Service product, whereas Force.com is a Platform-as-a-Service product. Salesforce.com is built on the platform of Force.com, and unlike on Force.com, it is not possible to build applications on it.
What are some of the best practices of Apex?
Some of the best practices of Apex are avoiding SOQL Queries or DML statements inside FOR Loops, querying large sets of data.
What is the difference between a custom controller and a standard controller?
In case of custom controllers, a developer can customise the controllers generated on the page whereas standard controllers are automatically made and cannot be changed or customized.
What is WorkFlow, and what is Process Builder?
Workflow and Process Builder are used to extend the functionality on Salesforce platforms.
What are Governor limits?
Salesforce Storage, CPU and Memory are shared with several other companies as well. These make specific rules for all the companies such that there is no monopoly over the resources shared. These are Governor limits.
What are the various types of Collections in Apex?
Lists, Sets and Maps are some of the Collections in Apex. Lists refer to a collection to elements that can be various data types such as primitive types, user-defined types, built-in Apex types, and so on. While one orders the list, set is unordered, without any duplicates. In a map, there are unique keys that map to a single value.
What is a Lightning Component?
With the help of a Lightning Component, a developer can develop dynamic websites or website applications. Lightning Component uses JavaScript and Apex for client-side and server-side, respectively.
What is the use of custom settings?
With the help of custom settings, a developer can create custom data sets, and associate them for a user or an organisation. With custom settings, information can be stored and accessed later by other tools of Salesforce.
What do you know about sharing rules in Salesforce?
Sharing rules are used to grant the user access to others within the defined criteria. Users can be given read-only access or read/write access depending on the requirements.
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FAQ's
The Process to Hire a Resource is Quite Simple:
- Submit a job description including experience, qualifications, skill set, project details, etc.
- Our HR department finds candidates; matches and screens them.
- Based on the screening process, a consolidated candidate list is submitted to the client. And You select candidates from that list to interview.
- Once you are done with the interviews, you select the candidate you find fit for the position.
- Depending on the position, our screening and hiring process spans across 1-2 weeks post receiving the requirement from the clients
Yes. GlobalEmployees submits several resumes of experienced candidates. You can then interview and test any candidate to determine if you’d like to hire them as an employee. Interviews are conducted over the phone or Skype.
Before the employee starts working for you, you have to;
- Sign the Contract.
- Pay the first month’s invoice.
- Pay for the applicable notice period (15 days).
The employee you hire can work in the time slot of your choice (Indian office hours, your office hours, or any other shift). However, you need to inform GlobalEmployees at the very beginning regarding your preferred shift timings for the employee.
We make sure the quality of the work is not impacted because of the time slot. But people do prefer to work during the day, so if you are open to your employee working in the day slot, you will have a bigger pool of resources to choose from.
You work with your remote employee as you would with any of your in-house or resident employee. We provide your employee with all the hardware and infrastructure they need to work for you remotely.
GlobalEmployees can provide your employee with a local telephone number for your area. You can also utilize other tools such as email, Google Chat or video conferencing via Skype etc
Normal business work hours are eight hours a day, from Monday to Friday, throughout the month. This does not include any time taken for breaks or for meals.
If your hired employee is meeting the set goals, it’s clear that they are doing their job. You could also put checks and balances to monitor your employee’s performance and monitor your employee via web cams, remote login software, phone, and instant messenger. In addition to that, our floor managers ensure that your employee is working at all times.
Yes. The GlobalEmployees office is your office extension in India. You are welcome to visit your employee at any point of time.
Yes. Please request to speak to a manager if you would like to bring your employee on-shore.
Yes. Any incentives you offer will be passed on to your employee. All incentives will be paid to your employee via GlobalEmployees only.
No. Your employee is on the payroll of GlobalEmployees. Subsequently, you have no employment tax, insurance, or labor law obligations/liabilities.
We can work with you to store your data locally on your own servers or we can store the data in-house. All data will be protected so that it is saved on a separate work server rather than on the employee’s personal computer. We can also ensure that the employee will not have the ability to send or save data through email or on other data devices such as USB drives.
Yes. It is a mandate for all the employees to sign an NDA. A copy of the same is available upon request. If you want us to sign your NDA, please let us know and we can make arrangements for the same.
All work done by the employee for the client on our premises is the client’s property. The same is specified in the GlobalEmployees contract.
Yes. You can hire a part time employee.
In case of any issue simply get in touch with your dedicated relationship manager at GlobalEmployees via e-mail or phone. GlobalEmployees managers are present 24 hours a day to resolve any of your problems.
We understand that with employees there can be a performance issue and we are always open to discuss and find a solution mutually. Typically, if the performance of a resource is not satisfactory then we endeavor to find a replacement for you. In another situation where a hired resources has delivered a decent performance but has been unable to scale it up, then we will charge you for the number of days the resource has worked and, will refund the remaining amount. We would request you inform of any such dissatisfaction within the span of a week so that we can take appropriate steps. In situations where you have not expressed your dissatisfaction and the resource has delivered considerable amount of work, we will not be responsible. Herein, you are requested to mail us an appropriate notice clearly mentioning the termination of our services.
Yes. If you want to hire an employee, GlobalEmployees requires receipt for the first month’s invoice before the employee actually starts working.
This is because GlobalEmployees enters into a legal contract with the employee you hire. Accordingly, GlobalEmployees is legally liable to provide the employee you hire with a paid notice period. Thus, the fee for the 15 days notice period to terminate our services is required in advance before the employee starts working.
No. There are no hidden charges. The price quoted with each submitted resume is the full and complete cost for the entire service. The only exception is if your employee requires software or hardware that we do not provide and is costly to acquire.
Your employee is entitled to 8 paid holidays in a year. In addition, your employee accumulates one day of paid leave per month. Hence, in one year your employee is entitled to 19 days of paid days off work. Any other days off work are unpaid leaves, for which you will not be charged.
No. GlobalEmployees provides you with a long-term dedicated employee. You work with the same employee every day. Hence, it is not possible to cover the odd absence by an employee. In case your employee requires a substantial time off work, GlobalEmployees can replace the employee.
Your employee will be provided with a new desktop. In addition, your employee will have access to all other computer peripherals such as printer, scanner, fax, headsets, web cams, etc.
Yes. Please speak with one of our managers to check if your additional requirements can be met free of any additional charge.
The entire hiring process takes around 1-2 weeks from the time you submit the requirements. In case you are in a rush to find your employee and start sooner, you could subscribe to our Premium service, which would prioritize your case. The turnaround time with Premium service is around 4-6 business days.
The cost of subscribing to our premium service is $100. This charge would be adjusted in your first month’s invoice, thus it is not an extra charge. And yes, the amount is fully refundable if we are unable to find a suitable candidate for you.
Yes. We can discuss the terms once you submit the requirement.
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Why Hire Salesforce Developers From GlobalEmployees?
On Hiring With GlobalEmployees, You Get A Remote Salesforce Developer With Following Benefits:
- A developer dedicated to your work. 1 Employee 1 Project policy.
- No headaches about infrastructure, labor/employment laws, HR costs, etc.
- An employee that you choose, not one that’s dumped on you.
- Since you are the one driving your work you get a customized development for your specified guidelines.
- Complete Control: Since you are the one driving your work you get customized development to your specified guidelines.
- No Risk: If the employee doesn’t work out, you can get out with short notice without worrying about severance pay, damages or any legal hassles.
